Terms & Conditions

1. About Flow Premier

Flow Premier is a business-to-business software platform designed to help businesses manage sales and customer relationships.

Depending on the plan and features available, Flow Premier may provide tools for:

• Lead management
• Enquiry management
• Customer/contact management
• Sales pipelines
• Campaign management
• Advertising integrations
• Communication integrations
• Follow-ups
• Reporting
• Automation
• AI-assisted features

Features may change, be added or removed, and may vary between subscription plans.

2. Eligibility

You must have the legal capacity and authority required to enter into these Terms.

If you create or manage a Flow Premier account on behalf of a company or organisation, you represent that you have authority to bind that organisation to these Terms.

3. Account Registration

You are responsible for providing accurate information when creating your account.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Protecting access to your account
• Managing authorised users
• Assigning appropriate permissions
• Informing us of suspected unauthorised access

You are responsible for activities conducted through your account unless caused by our own failure to maintain appropriate security.

4. Free Trial

Flow Premier may offer a free trial or demonstration period.

Trial availability, duration and included features may vary.

Unless otherwise stated, a free trial does not create a permanent right to use paid features without a subscription.

We may modify, discontinue or restrict trial programmes where reasonably necessary.

5. Paid Subscriptions

Certain Flow Premier features may require a paid subscription.

Subscription plans may specify:

• Price
• Billing period
• User limits
• Usage limits
• Included features
• Additional charges

The applicable pricing and plan terms presented at the time of purchase will apply to that subscription.

6. Payments and Billing

Subscription fees must be paid according to the selected billing arrangement.

Applicable taxes may be charged where required.

Payment processing may be handled by third-party payment providers.

We may restrict or suspend access to paid functionality for overdue or failed payments, subject to applicable law and the applicable subscription terms.

7. Cancellation

Customers may cancel their subscription according to the cancellation process made available by Prime Reach Strategies.

Unless otherwise stated, cancellation generally prevents renewal at the end of the current billing period.

Cancellation does not automatically entitle a customer to a refund unless a refund is required by applicable law or expressly provided under the applicable subscription terms.

8. Customer CRM Data

Customers retain their rights in the business information they upload to Flow Premier.

This may include:

• Leads
• Enquiries
• Customer information
• Contact information
• Sales records
• Notes
• Campaign information
• Communication records
• Other CRM information

You grant Prime Reach Strategies the limited right to host, store, process and transmit Customer CRM Data as reasonably necessary to provide, secure, maintain and improve the Service.

Prime Reach Strategies does not acquire ownership of your Customer CRM Data merely because you store it in Flow Premier.

9. Customer Responsibility for Data

You are responsible for ensuring that the information you upload to Flow Premier is collected and processed lawfully.

You must ensure that you have appropriate:

• Permissions
• Notices
• Consents where required
• Legal authority
• Rights to use the information

You must not use Flow Premier to process information unlawfully or in a way that violates another person's rights.

10. Meta, Facebook and Instagram Integrations

Flow Premier may allow customers to connect Meta advertising accounts and assets.

You are responsible for:

• Having authority to connect the relevant Meta accounts
• Maintaining appropriate Meta permissions
• Complying with Meta's applicable terms and policies
• Ensuring that your advertising and lead collection practices are lawful
• Ensuring that your use of personal information is lawful

Prime Reach Strategies does not control Meta's APIs, policies, availability, permissions, account decisions or platform changes.

Meta may change or discontinue API functionality at any time.

Such changes may affect Flow Premier's integrations.

11. WhatsApp and Third-Party Integrations

Flow Premier may provide WhatsApp and other third-party integrations.

You are responsible for complying with the applicable third-party service terms and policies.

Third-party services may:

• Change their APIs
• Change their pricing
• Restrict access
• Experience outages
• Suspend accounts
• Modify available functionality

Prime Reach Strategies cannot guarantee uninterrupted availability of third-party integrations.

12. Acceptable Use

You must not use Flow Premier to:

• Violate applicable law
• Commit fraud
• Conduct unlawful activity
• Send unlawful spam
• Harass or abuse individuals
• Access another person's account without authorisation
• Circumvent security controls
• Introduce malware or malicious code
• Interfere with the Service
• Abuse APIs or integrations
• Attempt unauthorised access
• Infringe intellectual property rights
• Collect personal information unlawfully
• Misrepresent your identity or business
• Use the Service to facilitate illegal activity

13. AI and Automation Features

Some Flow Premier features may use artificial intelligence, automation or algorithmic processing.

AI-generated or automated results may be incomplete, inaccurate or inappropriate in particular circumstances.

You are responsible for reviewing important AI-generated recommendations, content, classifications or actions before relying on them.

Flow Premier's AI features should not be treated as a substitute for professional legal, financial, medical or other specialist advice.

14. Intellectual Property

Flow Premier's software, source code, interface, design, branding, documentation, workflows and underlying technology are owned by or licensed to Prime Reach Strategies.

Except for the limited rights expressly granted under these Terms, no intellectual property rights are transferred to you.

You may not copy, modify, reverse engineer, reproduce, distribute, resell or create derivative works of Flow Premier except where expressly permitted by law or by written agreement.

15. Customer Feedback

If you voluntarily provide suggestions, feedback or recommendations about Flow Premier, you grant Prime Reach Strategies the right to use that feedback to improve the Service without compensation, provided that such use does not disclose your confidential information or Customer CRM Data.

16. Confidentiality

Each party should take reasonable steps to protect confidential information received from the other party.

Confidential information does not include information that:

• Is publicly available
• Was already lawfully known
• Is independently developed
• Is lawfully received from another source without confidentiality restrictions

Disclosure may be permitted where required by law.

17. Security

We maintain reasonable technical and organisational measures designed to protect Flow Premier and information processed through the Service.

However, no technology system can guarantee complete security.

Customers are responsible for maintaining appropriate security for their own accounts, devices, users and credentials.

18. Service Availability

We aim to provide a reliable and continuously available Service.

However, Flow Premier may occasionally be unavailable because of:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Security incidents
• Internet or network problems
• Third-party service failures
• API changes
• Events outside our reasonable control

We do not guarantee uninterrupted or error-free operation.

19. Third-Party Services

Flow Premier may depend on third-party providers for hosting, databases, payments, communications, analytics, authentication, advertising integrations and other functionality.

Your use of third-party services may be subject to separate terms.

Prime Reach Strategies is not responsible for independent actions, outages, policy changes or failures of third-party services.

20. Suspension or Termination

We may suspend or terminate access to Flow Premier where reasonably necessary because of:

• Material violation of these Terms
• Unlawful activity
• Fraud
• Abuse
• Security risks
• Unauthorised access
• Non-payment
• Misuse of third-party integrations
• Conduct that threatens the Service or other users

Where reasonably possible and appropriate, we may provide notice before suspension or termination.

21. Data After Cancellation or Termination

Following cancellation or termination, Customer CRM Data will generally be retained for 30 days to allow the customer an opportunity to export its information.

After the applicable retention period, Customer CRM Data may be deleted or anonymised, subject to:

• Legal obligations
• Security requirements
• Backup retention
• Dispute resolution
• Fraud prevention
• Other lawful retention requirements

Customers are responsible for exporting information they wish to retain before the applicable deletion period expires.

22. Disclaimer

To the maximum extent permitted by applicable law, Flow Premier is provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Service will always be available
• Every feature will remain available
• Third-party integrations will always function
• APIs will remain unchanged
• Automated or AI results will always be accurate
• The Service will satisfy every specific business requirement
• Every lead generated through the platform will become a customer

Flow Premier is a software tool and does not guarantee business, sales or advertising results.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Prime Reach Strategies will not be liable for indirect, incidental, special, consequential or punitive losses arising from or related to the use of Flow Premier.

Where legally permitted, Prime Reach Strategies' aggregate liability arising from or relating to the Service will generally be limited to the fees actually paid by the affected customer for Flow Premier during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to defend and indemnify Prime Reach Strategies against claims, losses, liabilities and reasonable expenses arising from:

• Your unlawful use of Flow Premier
• Your violation of these Terms
• Your violation of applicable law
• Your misuse of Customer CRM Data
• Your violation of third-party platform terms
• Your infringement of another person's rights

This provision does not apply to the extent that the claim results from Prime Reach Strategies' own unlawful conduct or obligations that cannot legally be transferred.

25. Governing Law

These Terms are governed by the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or Flow Premier will be subject to the jurisdiction of the competent courts in Ghaziabad, Uttar Pradesh, India.

26. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• New features
• Changes in our services
• Changes in business practices
• Legal or regulatory requirements
• Changes in third-party integrations

The latest version will display the applicable Last Updated date.

Where required, we may provide additional notice of material changes.